Great article from Information Week on the latest reports from a Neilson study on Americans usage of the Internet. You can read the whole article here from Alison Diana.

It is rapidly apparent that Americans are utilizing Social media portals/sites far more then they are using their email. Not only are they forwarding their thoughts and deeds and accomplishments to their friends. They are also using it to forward the best deals that they find along with what they have recently bought and from whom the purchased it from. What is interesting is that we are still seeing a larger growth curve in the baby-boomer population

In fact, U.S. Internet users spent 22.7% of their time on social networking sites — up 43% from the 15.8% they spent in 2009, the research firm found. By comparison, Americans are dedicating fewer hours to the once-ubiquitous e-mail: In this year’s report, users spent 8.3% of their online time reading and sending missives, down almost 28% from last year’s 11.5%, Nielsen said in its Aug. 1 report, “What Americans Do Online.”

Users of all ages are adopting social networking, the research firm found, with double the number of Americans ages 50 and above visiting these sites than the under-18 age group. The report tracked 200,000 users in June 2010.

So the under 18 population is rapidly transitioning to a mobile interface and Neilson found this information to be accurate here:

 The picture changed when Americans described their online usage via smartphones instead of computers. Americans spent 42% of their online time using e-mail when they accessed the Internet with their phone, Nielsen found. Last year, they spent 37% of their phone-accessed Internet time on e-mail, the study said. Portals were the second most used category, according to the report.

So we are seeing that any business today needs to have a presence not only on Social media sites ( Facebook, Youtube,myspace, etc) but regionalized sites as well ( craigslist, oodle, olx, etc.) and now a presence on mobile devices ( www.appinkling.com) .

Your Size Works in Your Favor

As a small business, your size is your friend in social media channels. Use your small size as an advantage and respond to each and every person that mentions you. Since you’re working with a smaller customer base, you can also build customer Twitter Lists to separate different categories of customers into groups, which should help you offer more personalized customer service — something the big businesses don’t have the time or resources to support.

Here’s an easy example: Who are your most frequent customers? Make a Twitter List called “Regulars,” and add your regulars on Twitter to it.

In doing so, you’re associating patronage with prestige. Your efforts could even inspire semi-regular customers to frequent your business more often just so they too can get added to the list. This tactic might also serve as a catalyst for one regular to connect with another, though you could also facilitate customer-to-customer connections with introductory tweets. So if a customer tweets for a recommendation, you could respond with something simple as, “@customer1 good question, I like the cheesecake but @customer2 really loves the custard.”

These types of personal exchanges highlight the advantages afforded to small businesses using social media

Social media marketing and social networking are superb marketing tools…. if they’re used right. Use them wrong and they’re a major waste of time.

If you’re one of those people who say “Tried it. Social media doesn’t work for my business.”, here are sixteen reasons why you might not be seeing success:

1. You don’t have a plan.

Social media is marketing, and successful marketing requires a plan. Scattershot tweeting or posting is a waste of time and effort.

2.  You don’t have a goal (you would if you had a plan).

What do you want to accomplish with your posts and tweets? Visibility for your business? Roll out of a new product? Drive traffic to your website? Establish yourself as an expert? Get people to your workshops? You need to know what you want to achieve before you start. How else do you know what to talk about?

3. You don’t have a target audience that you want to engage (yep, you would if you had a plan!). Pretty tough to know what to post if you don’t know what your followers are interested in.

4. You’re all about self-promotion.

This is about as effective as thinking networking is all about telling everyone why they should buy from you. If the bulk of your posts include “I” or “me”, fix them. Fast!

5.  You don’t get the “social” part of social media/networking.

Being social requires some sort of interaction…..like sharing and connecting. Commenting on other people’s posts, retweeting, sharing posts that you find interesting, sharing posts that might help someone else, responding when a friend asks a question. If you’re not doing that, you’re doing “solo” media. Lots of luck with that!

 6.  You’re not following anyone.

I don’t go along with the “follow everyone who follows you” theory, but I do know that I learn a lot from following the right people (those who tweet about what I’m interested in or fun quirky things). So I’m always looking for interesting people to follow. And I periodically go through my new followers to see if I want to follow them in return.

7.  You’re boring people.

If your posts aren’t of interest to your followers, why should they follow you? Or recommend that others follow you? Your network will stagnate.

Make your posts and tweets Interesting, timely and relevant.

If your goal is to gain visibility as a real estate expert, talk about real estate issues and news. Trends you’re seeing (or reading about). Helpful tips for prospective buyers. Things that new homeowners need to know. Posts that will get real estate reporters to follow you.

And don’t be afraid to throw in the occasional quirky post just to make it fun. Posts that make people smile get shared.

8.  You’re inconsistent.

It’s not necessary to tweet daily….but it doesn’t hurt. I’ve read some tip sheets that say 4x /day is optimum but that’s assuming you have something of value to tweet about.

Watch the people who have lots of followers, and see what they tweet about and how often. Same goes for Facebook. Don’t post and then disappear for a month. Your followers will do the same.

And don’t forget that your ranking in Google is affected by Twitter and Facebook. The more you tweet and post, the more Google finds you and the higher you appear in search.

9.  You over post and tweet endlessly.

Ever opened your Twitter feed only to find eight tweets in a row from one person? Then you know what I mean. Try and space your tweets out during the day. Don’t inundate your followers. You’ll lose them.

10. You’ve turned social media over to an intern or an employee who doesn’t “get” marketing or understand what you do. Bad move.

11. You’re outsourcing social media to someone who doesn’t understand what your company does and what you want to achieve. Equally bad move, not to mention a waste of money.

12.  You forgot about keywords.                        

One of the coolest things about Facebook and Twitter is that your posts and tweets get picked up by Google. This not only gives you more visibility but moves your rankings up.

You should be using keywords since new followers will use them to find you. This means using them in your profiles as well as your posts.

13.  You’re using an auto responder to thank people for following you.

I don’t think I’m alone in saying that this is using Twitter to spam. If I’m following you, I’m doing so because I think you’ll tweet about things that interest me. Cluttering up my feeds with messages that say “thanks for following me” or “have a good day” are nice and all but hold no value. They’re automatically generated so it’s not like you’re sending them to connect with me. It’s just one more tweet to delete.

14. You’re pretending to connect but you’re really all about selling.

I had this happen to me the other day. After receiving a nice invite to connect (to which I responded and mentioned what a nice message it was), I got a generic sales pitch the next day. And my new follower got blocked.

15. You’re not being authentic.                                                         Authenticity and transparency are two of the key attributes for a solid social media/social networking connection. Try and portray yourself as someone you’re not, and you’ll get called on it. 

16. You’re not big on sharing.

Since that’s pretty much what social networking is all about, if you ‘re not into sharing, you shouldn’t be here.

By no means is this a complete list, but it’s a good starting point.

If you’re doing any of the above, you’re sabotaging your social media efforts. Start over and do it right. Or don’t do it at all. You’ll free up a ton of time.

Now a side note here. Some of us would have suggested going after smaller sponsors a lot earlier then 15 months but that is another point for a later time.

However it’s been almost 12 hours and we are almost to our goal of $500,000 . All because the work got out not only on Radio ( traditional media) but through the social media tools that the radio station uses ( facebook, RSS feeds, Email notices, twitter, live streaming) effectively. Non profits take notice of this. If you have a cause take notice of this. Traditional media combined with the FORCE multiplier of social media is highly..highly effective.

You can view all of this and the great donors at www.mynw.com

But this gives me several ideas. Wedding photographers or studios could sell pics of the bride and groom with tweets from their friends and relatives. Same with baby books. Dating sites could do the same by having you upload all of your romantic tweets that you have twittered to your twitterpated love. I wonder if twitterpated should be hyphenated? I digress but as you can see there are quite a few possibilities here so take a look at your business and see if you can use this tool as well.

Some of the companies participating in this are Pizza hut,Old Navy, and Dairy Queen.

Just got back from the Login conference hosted here in sunny (okay rainy) Seattle. One of the interesting round table debates was on forums. The debate in questions was should there be official company forums around ones game or leave that to third parties and or fans? One of the many interesting topics that came up was overall cost of hosting a forum as well as the feedback it generated. Apparently fan based or third part forums were usually self moderated while larger ones were moderated by the sites volunteers or paid staff. The third party/fan based forums usually had more positive feedback and support for the games they were based on while the company based forums were more negative. Now guerrilla based negative comments really haven’t made it into these forums yet (but it has been hinted at) and game companies are generally the tip of the spear in new tech on a social level so that was great to hear.

However the discussion came down to a general conclusion that the game companies (even the giants like WOW,LOTR and Startrekonline) need both company sponsored forums and fan based forums. For mainly TWO reasons.:

1: Customers service is number one(without fans to play the game why exist) and they need to have a way to reach the company and forums are a great way to do this. Twitter and blogs don’t have the same impact.

2: Fan based forums are necessary to see what fans are doing amongst themselves and a great way to have research and development done for you outside your company(no cost as the fans are doing it themselves) and a cost effective way to release information about upcoming products and reward fans with sneak peaks.

Now you may not be a game company but forums can do the same for you. Provide effective communication to your customers on your products and service as well as allowing your customers to comment on your products and services and say things they might not tell you face to face that you need to know.

Twitter means business

Related post:  Twitter problems?